Dawn Smith

Organization:

Bozeman Food Co-op

Website:

http://www.bozo.coop

Email:

perc@bozo.coop

Dawn Smith is personnel manager at Community Food Co-op in Bozeman, Montana.

Articles by Dawn Smith

Internal Service

Issue: #121 November - December - 2005

Why spend extra time, energy, and money on customer service enhancement? For most stores, the decision stems from poor interactions between customers and staff. Like when a deli worker tells a new...