Facilities/Maintenance department organization

Hello,

I'm wondering how other co-ops organize their facilities/maintenance departments, particularly those with more than one store location.  I'm interested in organizational charts, job descriptions, whether or not there is a supervisor-type person that oversees the department as a whole, etc.  If you happen to have a sustainability person at your store(s) as well it would be great to know how they work with your facilities/maintenance department - do they have regular meetings, things of that nature? Read more »

Facilities/Maintenance department organization

Sorry, the system like this post so much it did it twice.  Please respond to the one above.

Thanks.  CGN Admin

Cashier Staffing

Is there some magic formula out there to help me determine how many check-out lanes I should have open during any given time?  Does the number you have open depend on the number of transactions/hr, the sales/hr, % of overall sales or a combination of any of these three?

I'm just trying to tweak my staffing.  We've been getting busier.  I just don't know when that threshold of adding an additional dedicated cashier starts. 

Any input is greatly appreciated.

Cynthia.

 

Articles of Incorporation

Dear Cooperators,

Our board is in the process of reviewing our Articles of Incorporation and Bylaws. We would be grateful to have a few more copies of Articles to review. Ideally from co-ops that:

* have capital stock (preferrably A, B, and C)

* have and use a patronage refund system

* use policy governance (ideally)

and feel that their Articles are concise and generally meet their needs especially in relation to these key factors. Read more »

Articles of Incorporation

Dear Cooperators,

Our board is in the process of reviewing our Articles of Incorporation and Bylaws. We would be grateful to have a few more copies of Articles to review. Ideally from co-ops that:

* have capital stock (preferrably A, B, and C)

* have and use a patronage refund system

* use policy governance (ideally)

and feel that their Articles are concise and generally meet their needs especially in relation to these key factors. Read more »

Question about NSF Demo domes and dishware.

Hey fellow Co-op staff. Can anybody tell me whether or not I need to use NSF Demo domes and dishware to serve samples to guests in our store? Thanks in advance for any feedback! Jerry Neuhaus GEFC Demo Coordinator.

Customer Service Training

I'm looking to revamp the customer service training at the Keweenaw Co-op.  Does anyone have any successful programs they'd be willing to share?  I saw a posting last week (?) about someone using the Zingerman's DVD.  Has that been adequate training for your staff?  Does anyone else use the Zingerman's DVD?

Thanks in advance!

Cynthia.

Customer Service Training

I'm looking to revamp the customer service training at the Keweenaw Co-op.  Does anyone have any successful programs they'd be willing to share?  I saw a posting last week (?) about someone using the Zingerman's DVD.  Has that been adequate training for your staff?  Does anyone else use the Zingerman's DVD?

Thanks in advance!

Cynthia.

Labels for Bulk Herbs

We have decided to print our own labels for bulk herbs and spices in house. We are in the preliminary stages of developing a template. If anyone else is doing this I would love to see what you are using. Thanks!

Bad fire at the Co-op Natural Foods store in Sioux Falls, SD

The Co-op Natural Foods Store in Sioux Falls suffered a devasting fire early on Sunday.

This from the Argus Leader newspaper account:

Authorities say a Sioux Falls business suffered extensive smoke damage from a fire early Sunday Morning.

Sioux Falls Fire Rescue said the fire was reported at the Natural Food Co-op just after 3 a.m. Read more »