SOPs

Dear CGN General Group,

Our Co-op is currently undergoing a companywide SOP project. I had a few questions about drafting and editing SOPs. What formats have you used in compiling and drafting SOPs? What is your revision process for SOPs? Do you have any other helpful suggestions for SOPs projects?

Thank you for any feedback,

 

Gretchen Tucker, HR Generalist

Franklin Community Co-op

Checkout counter-top material suggestions?

Hello all! Our West Philadelphia Co-op (Mariposa) is about to undergo a Front End reset/redesign and we're getting all new checkstands built custom and all kinds of exciting things, I was wondering if anyone had any suggestions about what material we should use for the countertops at the register. We have had marble for awhile and is proving to not be great. 

Even if you could just say something like "this is what we're using at our store, and we like it/dislike it because...."

 

Thanks everyone,

 

In cooperation, Read more »

Paid Time Off

Fiddleheads would like some comparable data on Paid Time Off for co-ops similar in size to us (Sales ~$3.3m).  Do you do PTO on an accrual basis?  How much?  Do you do vacation time and sick time separately?  

Sheila Herbert

Co-Manager

Fiddleheads Food Co-op

 

Online Ordering

Are there any co-ops doing online ordering?  If so, what is your experience?  Did sales increase?

sheila herbert

Co-Manager

Fiddleheads Food Co-op

New London, Ct.

Carob Coated Rice Cakes

Hi folks,

We had been getting thes yummies from Simple Foods in Tonawanda, NY for a few years, but Karen, the owner retired and sold the company to Sharon.  Sharon changed the name of the company to Pure Health Foods, removed the message from the phone, said they would be back in production in a few weeks (this was in March), now she doesn't answer, hasn't called with expected delivery schedule, etc.  

Do you carry carob rice cakes, and if so, can you hook me up, please?

Thanks and best wishes to all,

Yours in solidarity, Read more »

Home delivery

I was wondering if any co-ops that post on cgn have any experience with a home delivery service.  It's a dream of ours, but we don't even really know where to start!  

I'm most curious about what would go in to creating an ordering interface and potential staffing requirements once such a system is in place. 

A large bike courier collective has expressed interest in delivering for us, we just need to figure out pretty much everything else about this undertaking.

Any advice?  

Thanks in advance! :)

 

Software application tool to track member loans?

(I'm not sure if this post belongs being posted to another discussion group, so please advise if you think so)
Read more »

Setting up accounts receivable

As we grow, we're starting to get more business buying from us. Still pretty small at this point (apples for their staff, lunches, etc), but I want to start setting up our accounts receivable right. We currently assign a business account in CoPOS, then allow them to charge on an IOU account. We don't have any standard terms or contracts, but I'd like to get something in writing. Can anyone share how your AR is set up? And any advice for starting out?

Thanks!