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An archive of Cooperative Grocer magazine articles going back to 1985.

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Title Post date Issuesort icon
Practicing the Art of Uncommon Courtesy
by Dale Bramhall

Every business activity affects the customer either directly or indirectly. The first step toward improving customer service is to develop a service attitude and to turn our attention to making...

09 Jan 2004 #016 April - May - 1988
Cooperation Among Cooperatives
by Joe Holtz

Dear Editor,

I work for the Park Slope Food Co-op in Brooklyn, New York, which is an 1,800 plus member co-op with a member labor requirement, very low prices and an annual sales volume of...

09 Jan 2004 #016 April - May - 1988
What Your Lender Looks For
by Marsha Krassner

Putting together a loan package and securing financing from a lending institution can be a formidable task, particularly for the first-time borrower. An understanding of how lenders review (and...

09 Jan 2004 #016 April - May - 1988
Signs Sell:
by Phil Ricord

Once again an old adage holds true: "signs sell." Studies show that well-signed displays can increase sales by up to 400 percent! Signs can do a whole lot more: they can inform, direct, and...

09 Jan 2004 #016 April - May - 1988
Personnel Files:
by Carolee Colter

Personnel files are not a sign of encroaching bureaucracy. Even very small organizations should have them. Beyond providing a centralized, convenient place to store all the records relevant to...

07 Jun 2004 #015 February - March - 1988
Store Security
by Phil Ricord

A previous article dealt with the threat to store security once the threat was in the door (Cooperative Grocer #12-13, Aug-Nov. 1987). Unfortunately, shoplifting and employee or vendor theft are...

09 Jan 2004 #015 February - March - 1988
Bylaws: How Strong Is Your Co-op's Foundation?
by Karen Zimbelman

A quick assessment for board members:

09 Jan 2004 #015 February - March - 1988
Promoting the Co-op Store
by Rex Stewart

"Do everything in your power to ensure the quality of your products and services before marketing your business," recommends the author of Guerrilla Marketing, Jay Conrad...

08 Jun 2004 #015 February - March - 1988
Promoting the Co-op Store
by Chris Quinn

"Do everything in your power to ensure the quality of your products and services before marketing your business," recommends the author of Guerrilla Marketing, Jay Conrad...

08 Jun 2004 #015 February - March - 1988
Taking Stock of Your Customer Service Level
by Dale Bramhall

In these times of tough competition, your store depends on repeat customers for survival. Giving great service not only keeps present customers but will create new customers as well. Many...

09 Jan 2004 #014 December - January - 1988
Confidentiality: An Issue for Co-op Boards
by John Corbett

The question of confidentiality for consumer cooperative boards of directors is one of the toughest issues facing them. On one hand, the American Bar Association recommends that directors deal in...

09 Jan 2004 #014 December - January - 1988
Confidentiality: An Issue for Co-op Boards
by Karen Zimbelman

The question of confidentiality for consumer cooperative boards of directors is one of the toughest issues facing them. On one hand, the American Bar Association recommends that directors deal in...

09 Jan 2004 #014 December - January - 1988
Putting Your Best Foot Forward
by Rex Stewart

The job of promoting your co-op encompasses everyone involved in the business. Employees, board members and even member/shoppers participate in marketing the co-op. This group is your informal...

09 Jan 2004 #014 December - January - 1988
Putting Your Best Foot Forward
by Chris Quinn

The job of promoting your co-op encompasses everyone involved in the business. Employees, board members and even member/shoppers participate in marketing the co-op. This group is your informal...

09 Jan 2004 #014 December - January - 1988
Remodeling for Fun and Profit, Part 2
by Rex Stewart

In our last article, we proposed ground rules for remodeling your store. We made two key points: research customers' expectations and the potential market for expanded services, and evaluate the...

09 Jan 2004 #012 August - November - 1987
Remodeling for Fun and Profit, Part 2
by Chris Quinn

In our last article, we proposed ground rules for remodeling your store. We made two key points: research customers' expectations and the potential market for expanded services, and evaluate the...

09 Jan 2004 #012 August - November - 1987
Improving Store Security
by Phil Ricord

Security -- the word can bring to mind two diametrically opposing images: blissful safety, or a world of suspicion and fear. For co-op retailers, security should conjure images of careful and...

09 Jan 2004 #012 August - November - 1987
Remodeling for Fun and Profit, Part 1
by Rex Stewart

Your store is bursting at the seams, customers are elbow to elbow, merchandise is falling off the old wooden shelves. You cannot even think about the new products that your customers are asking...

09 Jan 2004 #011 June - July - 1987
Remodeling for Fun and Profit, Part 1
by Chris Quinn

Your store is bursting at the seams, customers are elbow to elbow, merchandise is falling off the old wooden shelves. You cannot even think about the new products that your customers are asking...

09 Jan 2004 #011 June - July - 1987
Interview Guidelines: Getting to Know All About You
by Carolee Colter

I'll never forget my interview for the personnel coordinator job in a collective. I was questioned by 25 people at a meeting. I had to perch on a stool high above the collective members sitting on...

09 Jan 2004 #011 June - July - 1987
Management Reporting to the Board of Directors
by Rick Stewart

This article deals with management reporting to the board of directors. Before I jump into specifics, however, let me establish a set of assumptions to work from. Of course, these are my...

09 Jan 2004 #011 June - July - 1987
Interview: Produce Backroom Handllng
by Jack Alexander

Cooperative Grocer: Jack, last time we talked about establishing quality in the produce department. Let's go into some of the specific operational areas.

09 Jan 2004 #011 June - July - 1987
Art Danforth
by Dave Gutknecht

Art Danforth died May 10, 1987, at the age of 74, after five decades of consumer cooperative activism and public service. He will be remembered, and missed, by many cooperators throughout North...

09 Jan 2004 #011 June - July - 1987
How to Critique a Business Plan
by Walden Swanson

"Business plans may be great for bankers and investors, but if companies really followed them, you might never have heard of Compaq, Lotus, or Ben & Jerry's." This quote is from "The Best-Laid...

09 Jan 2004 #010 April - May - 1987
Warehouses Test Cooperation Among Co-ops
by Earl Goddin

While I will throw in my two cents on the debate as to why the food cooperative movement is achieving far less than its potential, let me be clear that my primary purpose in writing this is to...

09 Jan 2004 #010 April - May - 1987