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An archive of Cooperative Grocer magazine articles going back to 1985.

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Title Post datesort icon Issue
Building a Customer Service System
by Marilyn Scholl The key to exceptional services lies in building relationships, and in the quality of relationships, with customers and with employees.

09 Jan 2004 #073 November - December - 1997
Knowing Your Customers:
by Paul Cultrera "About 41% of retailers have, or are in the process of developing, databases that will enable them to track consumer purchases, as well as behavioral and demographic data." Progressive Grocer,...
09 Jan 2004 #071 July - August - 1997
Can We Help Build Inner City Co-ops?
by Ellen Sturgis

As a staff and a member of consumer co-ops for nearly twenty years, and as a community development lender for the past three, I have observed a need and desire in the consumer co-...

09 Jan 2004 #071 July - August - 1997
Linking Buying Clubs and Retails for Co-op Development
by Deb Maynard

 

09 Jan 2004 #068 January - February - 1997
Linking Buying Clubs and Retails for Co-op Development
by John Hatton

 

09 Jan 2004 #068 January - February - 1997
Linking Buying Clubs and Retails for Co-op Development
by George Southworth

 

09 Jan 2004 #068 January - February - 1997
Meeting Preparation:
by Karen Zimbelman

Do your board meetings have any of these features?

09 Jan 2004 #068 January - February - 1997
Review: Making Membership Meaningful
by Karen Zimbelman

In 1995, an international consortium of co-op academics and practitioners collaborated on a book called Making Membership Meaningful: Participatory Democracy in Co-operatives....

09 Jan 2004 #072 September - October - 1997
Mission or Missin' Statement
by Dave Gutknecht

My previous column discussed our need to recognize a cooperative as something larger and more enduring than our individual stake in it, greater also than the sum of present members...

09 Jan 2004 #069 March - April - 1997
More on Mission and Capital
by Dave Gutknecht

Readers have responded positively to recent editorials on social capital. In this column I will review our co-op mission, the treatment of capital, and other co-op practices.

...
09 Jan 2004 #070 May - June - 1997
Food Co-ops Can benefit From National Society of Accountants for Cooperatives
by Karen Frost

Two years ago, I attended my first Consumer Cooperative Management Association in Sacramento. The event was educational and eye-opening. But when I started looking to network with...

09 Jan 2004 #071 July - August - 1997
Pay for Performance
by Karen Zimbelman

Are any of these scenarios familiar to you?

The co-op has just hired a new general manager with the experience and skills needed to help the co-op realize its...

09 Jan 2004 #070 May - June - 1997
Dealing With Risk
by Scott BeersLike the 2,000 pound gorilla at a small party, whether you choose to acknowledge it or not, risk is always present, just standing there at the pretzel bowl waiting for you to turn around....
09 Jan 2004 #068 January - February - 1997
Dealing With Risk
by Margaret LundLike the 2,000 pound gorilla at a small party, whether you choose to acknowledge it or not, risk is always present, just standing there at the pretzel bowl waiting for you to turn around....
09 Jan 2004 #068 January - February - 1997
Salaried or Hourly?
by Carolee Colter

Rather than "salaried or hourly," the question actually should be, "Exempt or non-exempt? The Fair Labor Standards Act requires that employees subject to it (i.e., non-exempt...

09 Jan 2004 #070 May - June - 1997
Translating Operations into Financial Statements
by Scott Beers

Good systems show themselves by not showing themselves at all. In a well run store, product, people, and purchases flow in and out in a seemingly effortless ebb and flow. Only from...

09 Jan 2004 #069 March - April - 1997
Translating Operations into Financial Statements
by Margaret Lund

Good systems show themselves by not showing themselves at all. In a well run store, product, people, and purchases flow in and out in a seemingly effortless ebb and flow. Only from...

09 Jan 2004 #069 March - April - 1997
Winning Customer Service
by Steve Rosen

Webster's Dictionary defines the word extinct as follows:

Having died down; extinguished.No longer in existence.

We all know about things that are extinct:...

09 Jan 2004 #069 March - April - 1997
Using Brokers Successfully
by James Watts

Buyers that I meet at trade shows and conferences most often describe brokers to me in less than glowing terms. Some buyers complain that brokers "steal their time" or "don't have...

09 Jan 2004 #076 May - June - 1998
The BIG Scoop
by Jennifer Callen

They don't call me "Binhead" for nothing -- I believe in Bulk! Unfortunately, word on the aisles is that Bulk has reached its plateau -- sales have flattened -- interest is dying...

09 Jan 2004 #079 November - December - 1998
Annual Conference Gives Inspiration, Advances Cooperative Associations
by Dave Gutknecht 

Over three hundred co-op directors, managers, staff and consultants gathered in Cleveland June 10-13 at the Consumer Cooperative Management Association (CCMA) conference....

09 Jan 2004 #077 July - August - 1998
Pumping Deli Sales With Less Labor
by Allen SeidnerDoes every deli need a fully staffed work station? Despite the trend toward more complex, service-intensive deli programs, the results are only occasionally more profitable, and they always demand...
09 Jan 2004 #075 March - April - 1998
An Agreement for Disagreements
by Karen Zimbelman

I wish I could say it is a rare occurrence, but unfortunately I get these disturbing calls all too often.

"Hi KZ," the caller starts. "We've got this problem...

09 Jan 2004 #075 March - April - 1998
Disaster Preparedness
by Carolee Colter

Disaster: a "bad star." That's the derivation of this ancient Greek word. If a comet is hurling toward the earth, or our sun goes super-nova, there is nothing to be done. But there are disasters a...

09 Jan 2004 #079 November - December - 1998
Understanding Distributor Dynamics
by George Southworth

We see several positive trends of cooperation between stores and their distributors. These are lowering the cost of goods in several categories and increasing the competitiveness...

09 Jan 2004 #075 March - April - 1998