General Manager

Purpose: To lead and oversee all aspects of day to day Co-op operations, and to meet organizational ends established by the Board of Directors, while remaining within Board defined limits and aligned with the Co-op’s mission statement.

Status:  Full-time, salaried management position that reports to the Board of Directors directly. 

Supervises:  All departmental managers directly, and all personnel indirectly. 

Qualifications

  • Minimum of three years of retail grocery management experience.
  • Knowledge about and experience in food coops
  • Financial experience with operating, capital and cash budgeting.
  • Supervisory experience of managers, to include hiring, training, evaluating, compensation and termination.
  • Working knowledge of store point of sales systems and knowledge of MS Office/Google Docs, social media, & Quickbooks.
  • Respect and support for the process of working with a Board of Directors.
  • Leadership and organizational skills
  • Strong interpersonal and problem solving skills
  • Ability to handle multiple demands and make tough decisions.
  • Excellent written and verbal communication skills.
  • Familiarity with food safety standards
  • Commitment to cooperative values and principles

Responsibilities include but are not limited to:

Store Operations

  • Establish organizational goals, performance objectives, guidelines and best practices that are based on Board Policy and strive towards achieving them.
  • Oversee all store operations based on the goals, objectives, and standards of the organization.
  • Monitor overall store conditions to meet customer service objectives and budgetary goals.
  • Develop and oversee store design and merchandising plan.
  • Help direct and maintain inventory, product mix, and merchandising standards sufficient to meet organizational ends and goals.

Financial Accountability

  • Participate in and oversee the preparation of all annual budgets.
  • Oversee the monitoring and managing of all labor and other controllable expenditures within budget.
  • Understand and utilize the financial tools and reports available to support operations.

Customer Service

  • Design, develop, and maintain a store that is well merchandised and customer friendly.
  • Evaluate and identify customer service needs and develop necessary training to ensure the Co-op provides outstanding customer service to its members and customers and communicates clearly and effectively to the membership.
  • Monitor key indicators to ensure overall satisfaction.

Human Resources

  • Recruiting, building, and maintaining a team.
  • Hire management staff and oversee hiring of all other staff.
  • Develop staff training plan, pay scale, position descriptions, staffing structure, orientation process, employee benefits and policy manual to ensure that organizational training needs are met.
  • Develop and maintain a system of staff feedback designed to facilitate communication within and among departments and participate in direct one-on-one performance feedback with supervisors and staff as necessary.
  • Help facilitate the flow of information among staff.
  • Oversee, assist, and supervise all department managers in planning and performance to achieve all goals and objectives.
  • Provide a model of supportive and participatory leadership promoting the concepts of team building and empowerment.

Safety and Sanitation

  • Understand, implement required programs, manage and monitor compliance with applicable federal and state health and safety laws.
  • Ensure that the store provides a safe and clean work environment for all staff and customers.
  • Ensure that all staff are trained in and follow all organizational safety procedures and guidelines.
  • Ensure that all staff are trained in and follow all organizational sanitation procedures and guidelines.

Board Relationship

  • Demonstrate an understanding of and commitment to Board Governance Policy.
  • Attend all meetings of the Board of Directors.
  • Remain at all times within the Board stated Ends and Executive Limitations.
  • Report compliance to Board policies as required by the Board of Directors.
  • Work with Board to establish and achieve annual goals and objectives.

Store Promotion

  • Coordinate store information with website.
  • Plan and manage store promotions.
  • Design and maintain a marketing campaign within budget to maximize local involvement and increase sales and membership.

Salary

  • Salary and benefits based on experience
  • Incentive program
  • 14 days of combined vacation and sick time;
  • Observed holidays for Thanksgiving, Christmas, New Year’s Day, Memorial Day, Independence Day and Labor Day.

About Hub City Co-op:

Hub City Co-op is a community-owned, democratically run natural grocery store that opened its doors April 2016. We are the first full retail food co-op in South Carolina!  The general manager is the “face” of Hub City Co-op and should be a friendly, good-natured, knowledgeable presence to engage our member/owners, shoppers, Board, employees and community.

Store Basics:

  • 7000 SF footprint: 5500 SF retail
  • 3.2 million projected year 1 sales
  • 1770+ current members/owners

 

MISSION:  Hub City Co-op is a community owned and governed market focusing on wholesome products in a place you will love to shop

VISION:  Our vision is to be the trusted source for fresh, healthy, quality products for the greater Spartanburg community

VALUES STATEMENT:  Our goal is to offer a majority of our products as organic and / or natural.  Priority will be given to organic, with local organics a top priority.  Conventional local products will be considered based on ingredient standards and growing practices.  Our aim is to always provide healthy, trustworthy products to our community.

About Spartanburg, SC:

Spartanburg is nestled in the foothills of the Blue Ridge Mountains, between Atlanta, GA and Charlotte, NC and less than an hour from Asheville, NC.  We are a great location to get to the mountains and coast with ease.  We have several liberal arts colleges, Wofford and Converse, as well as community colleges.  Our store is directly across the street from the Chapman Cultural Center, a place that attracts diverse groups of people of all ages to enjoy the robust local arts in our community, as well as the George Dean Johnson School of Business.